Privacy Policy
Esslemont Ear Care
Esslemont Ear Care provides ear wax removal and ENT services in Sutton Coldfield. We take your privacy seriously and handle your data according to UK GDPR. To contact us about your data, please reach out via email or our clinic address. We collect your name, contact details, booking and payment information, health data related to your ears, and website usage data through cookies. This information is gathered when you book an appointment, fill out forms, or browse our site. We use this to provide professional care, manage your bookings, take payments, and send reminders.
How we manage and share data
Our legal bases for processing data include fulfilling our contract with you, meeting legal obligations, pursuing legitimate interests, and providing health services with your consent. We only share details with trusted partners: Timely for bookings, payment processors, hosting services, and email providers. We may disclose data to regulators if legally required. We store your records securely and only for as long as necessary for clinical and legal purposes. We use encryption and secure access controls to ensure your health information remains private. Last updated: 31 May 2026.
Your rights and our cookie policy
Under UK law, you have the right to access, correct, or delete your data, and to object to its use. You can also request data portability or file a complaint with the ICO. Our website uses simple cookies to improve your experience and analyze traffic; these don't identify you personally unless you provide details. We update this notice periodically to stay compliant with new regulations. By using our services, you acknowledge we will handle your information as described here to ensure you receive the best care possible. To exercise any of your rights, please contact our clinic directly.
Esslemont Ear Care Support:
http://esslemontearcare.gettimely.com/Website: www.esslemont.ear.care.co.uk1. Introduction1.1 At Esslemont Ear Care, we are dedicated to protecting the privacy of our patients and website users.1.2 We act as the data controller for any personal information processed via our site or during your ear care consultations, determining how and why your information is handled.1.3 Our website uses cookies to enhance your browsing experience. We will ask for your consent to use non-essential cookies on your first visit.1.4 References to “we”, “us” and “our” within this policy refer to Esslemont Ear Care.2. The Data We Collect2.1 To provide our ear wax removal and ENT services, we may collect the following:(a) Identity Data: Full name, title, and date of birth.(b) Contact Data: Email address, telephone number, and home address.(c) Technical Data: IP address, browser information, and details regarding how you interact with our website to ensure clinical safety and security.(d) Financial Data: Secure payment details, billing addresses, and transaction history.(e) Health Data: Information regarding your ear health, medical history, and clinical notes required for safe treatment.(f) Correspondence Data: Any details or metadata attached to communications you send us via email or contact forms.3. How Your Information Is Used3.1 We process your personal data for the following clinical and administrative purposes:(a) Delivering ear care treatments and health services you have booked;(b) Maintaining accurate patient records and managing your clinic account;(c) Processing secure payments and managing administrative refunds;(d) Sending essential appointment reminders and, with your consent, clinic updates;(e) Monitoring website health and improving our digital service quality;(f) Managing patient enquiries and providing professional support;(g) Meeting regulatory and clinical governance requirements in the UK.4. Lawful Basis for Processing4.1 We only process data when it is legally permitted. Our bases include:(a) Consent: Specific approval for marketing or non-essential data use.(b) Contractual Necessity: Required to perform the services you have booked.(c) Legal Obligation: Compliance with healthcare regulations or financial laws.(d) Legitimate Interests: Ensuring our clinic operates securely and efficiently, provided your rights are not overridden.5. Sharing Your Personal Data5.1 To provide efficient care, we may share information with:(a) Timely: Our secure booking and clinic management system;(b) Stripe/Payment Gateways: To process your treatment fees securely;(c) Health Authorities: Only where legally required for public health or clinical regulation;(d) Analytics Providers: To understand how our clinic website is used.5.2 We ensure all third-party partners respect your data security and only use your information for the specific clinical or technical tasks we instruct them to perform.6. Data Retention6.1 We hold your clinical and personal records only as long as necessary to provide care and satisfy legal, accounting, or clinical reporting duties.6.2 Clinical records are typically retained in accordance with UK healthcare standards and legal limitation periods.6.3 We may anonymise data for statistical analysis, meaning it can no longer be linked to you, for use in improving our clinical outcomes.7. Your Legal Rights7.1 Under UK GDPR, you have the following rights regarding your information:(a) Access: Request a copy of the data we hold about you.(b) Correction: Update any inaccurate or incomplete health or contact details.(c) Deletion: Request we remove your data when there is no clinical or legal reason for us to keep it.(d) Restriction: Ask us to pause processing your data in specific scenarios.(e) Portability: Request your data be moved to another health provider.(f) Objection: Challenge our use of your data based on legitimate interests.7.2 Please contact us directly to exercise any of these rights.7.3 We do not charge a fee for these requests unless they are clearly unfounded or excessive.8. Cookies8.1 Our website utilizes cookies to identify your browser and improve site performance. For specific details on each cookie used, please see our dedicated Cookie Policy.9. Privacy of Minors9.1 Our website is not designed for children under 13. We do not knowingly collect data from children without parental or guardian consent for clinical treatment.10. External Links10.1 We may link to external ENT resources or health sites. We are not responsible for the privacy practices of these external platforms and recommend you check their policies.11. Policy Updates11.1 This policy may be updated to reflect changes in our practice or UK law. Significant updates will be noted on our website. Last updated: 5 June 2026.12. Contact InformationFor any questions regarding your privacy, please email esslemont.ear.care@gmail.com.13. Regulatory Body13.1 You have the right to contact the Information Commissioner’s Office (ICO) if you have concerns about our data handling. Visit https://ico.org.uk/ for details.13.2 We would value the opportunity to resolve any concerns directly before you approach the ICO.Clinic Details:Esslemont Ear CareTelephone: 07467866198Address: 40 Green Lanes, Wylde Green, Sutton Coldfield, West Midlands, B73 5JW, United KingdomEsslemont Ear Care is registered with the ICO.